Common questions and answers
Q: What's the story behind the Ferrigno FIT Box?
Q: What is the Ferrigno FIT Box?
A: The Ferrigno FIT Box is a premium, one-of- a-kind box subscription service, curated and developed by father/daughter team Lou & Shanna Ferrigno. Each box delivers a handpicked collection of mystery items that promote a healthy lifestyle.
Q: When are boxes shipped?
A: New mystery boxes are delivered to your doorstep every 8 weeks.
Q: Is the Ferrigno FIT Box designed for a specific type of person?
A: This box is for everyone! In the checkout process, you will be asked a few quick questions about your current fitness level. Boxes can be customized around your personal settings, which can always be edited in the future through your account settings. The Ferrigno FIT Box promotes overall wellness for people of all ages!
Q: What’s in the Box?
A: Lou and Shanna Ferrigno have personally used every product inside each Ferrigno FIT Box. Products can include: exclusive goods, fitness accessories, workout plans, nutrition tips, healthy snacks, premium apparel, pharmaceutical- grade supplements, and vintage / retro goods directly from the Ferrigno family.
Q: When will I get my first box?
A: Boxes will be shipped on or around the first week of every other month. We will send you a delivery confirmation number as soon as your box gets shipped so you can track your order and anticipate its arrival.
Q: Can I order a Ferrigno FIT Box as a GIFT for someone else?
A: Yes! In the final checkout page you will find a GIFT checkbox option.
Q: Where do you ship?
A: Currently, we are only shipping inside the United States, Australia, Canada, France, Germany, Ireland, and the United Kingdom. If you’d like to receive updates to make sure you are first to receive the Ferrigno FIT Box when it becomes available in your country, please e-mail us at [email protected]
Q: Is there a shipping fee for each box?
A: Yes, if you live in the United States a flat shipping fee of $9.00 will always ensure that your box will arrive at your door, regardless of weight (approx. weight of each box is 4-5 lbs.) International shipping is a flat rate of $25 per box.
Q: How does payment work?
A: We accept all major credit cards: Visa, MasterCard, American Express, and Discover. Payments are recurring based on the subscription you select. Your first payment will be charged as soon as your order is placed, where you will receive a confirmation email from Ferrigno FIT Box. Future payments will be charged on the 1 st of each month that boxes will be shipped.
Q: What is your cancellation policy?
A: There are two service options available for the Ferrigno FIT Box (bi-monthly recurring, and 1-year recurring). You can cancel either box service at any time, however, after your order is placed, you will simply stop your current subscription from an automatic renewal. Since many of the items and products inside each box are exclusive and often rare, we will not accept or issue any refunds or returns for any reason, and at any time.
Q: What if I receive broken or damaged product(s) in my box?
A: Though there are no returns, if you receive an item that is broken or damaged, please contact [email protected] and we’ll do our best to reconcile the issue.
Q: Is Ferrigno FIT Box safe to order?
A: Yes! Ferrigno FIT Box uses industry best practices when it comes to protecting your privacy and ensuring all transactions are secure.
Q: How is your box different from other subscription box services?
A: There is no other box quite like this. Presented by the Ferrigno Family, each box is dedicated to delivering overall health, wellness, and fun for all ages.
Q: Can we submit suggestions for products in future boxes?
A: Yes, we always encourage suggestions! Please send us an e-mail with your suggestions at [email protected]
Q: Can I get boxes from past months?
A: Unfortunately, not at this time. Because of the exclusivity of the items, quantities are limited and we will only have enough for those who subscribe in advance.
Q: Who can I contact with more questions or concerns?
A: If your question wasn’t answered in the FAQ above, please feel free to contact [email protected] and someone will get back to you within 24 hours.
Q: What is Ferrigno Fuel?
A: Ferrigno Fuel is a healthy, pharmaceutical-grade supplement line from Lou and Shanna Ferrigno. At this time, Ferrigno Fuel supplements will be sent and sold exclusively through this Ferrigno FIT Box website.
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